Starting your skin journey with Theskinroom
If this is your first time booking with Theskinroom Mandurah, welcome!
To book, Select the Skin Consultation & treatment. This is so we can get to know more about you, your skin and discuss the perfect skin treatment plan tailored to you.
Our Booking Policies
Pre-appointment details
Please keep the following in mind when booking your appointment and reschedule when these do NOT apply to you:
- If you have been Sunburnt in the last 48hrs
- If you have an active Cold Sore
- If you have used Retinol or other resurfacing products on the skin in the last 48hrs
- If you are NOT well and have flu like symptoms
Cancellation policies
Booking deposits are non-refundable. If you wish to reschedule with over 48 hours' notice, the deposit is transferable to a new appointment. If you cancel within the 48-hour period your appointment your deposit is forfeited,or if no deposit has been paid there will be a late cancellation fee of $50. Any less than 12 hour's notice there will be a late cancellation fee of $100. No shows will be charged the full treatment amount. Appointments cannot be changed within 48hrs of appointment unless decided by Skin therapist. If you're cancelling because you're sick or any emergencies these policies still apply. We require you to cancel/reschedule if you are feeling unwell to prevent getting our team sick. Any arrivals later than 15 minutes will be classed as NO-SHOW unless approval by our skin Therapist. Cancellations/Rescheduling must be done via phone ONLY. Instagram is not accepted. If you come to an appt that prevents you from having that treatment, you will be charged the same appointment booking price.
Payment policies
Deposits and Cancellation fees will be processed to the card we have on file. If we do not have a card on file, we will send you an invoice VIA email to pay. Cancellation Fees MUST be paid the day of appointment or future bookings will be declined until fee has been paid.